Case Study: Austintown Pediatrics achieves 50% reduction in patient bad debt and payment processing time with InstaMed

Practice Cuts Patient Bad Debt in Half

Austintown Pediatrics, a solo pediatrics practice in Austintown, Ohio, faced rising operational costs and growing patient bad debt caused by a lack of integration between its billing and practice management systems, limited visibility into claims and remittances, manual reconciliation, and few patient payment options. To solve this, the practice adopted InstaMed’s integrated healthcare payments and claims solutions—including Eligibility verification, Claims management, Patient Payments and automated ERA posting—within its practice management system.

With InstaMed integrated end-to-end, Austintown automated eligibility checks, submitted cleaner claims, posted ERAs automatically, and began accepting electronic patient payments (in-office, phone, and mail) that reconcile directly to accounts receivable. As a result, within six months the practice achieved financial improvement, cutting patient bad debt by 50% and reducing operational costs and payment-processing time by 50%, while gaining real-time visibility to scale without adding staff.

Austintown Pediatrics

Keith Campanelli

CFO