Case Study: Eastside Pediatrics achieves 88% faster claims and patient payment processing and cuts costs with InstaMed

Practice Cuts Costs and Saves Time with Integrated Healthcare Payments

Eastside Pediatrics, a five-physician practice in Taylors, South Carolina with 22 staff and a high patient volume, faced slow, paper-heavy payer and patient payment processes—manual claims submission that took hours, a dial-up credit card terminal at checkout, stacks of receipts for reconciliation, and limited clearinghouse support. To modernize payments and claims handling, the practice chose InstaMed and its integrated healthcare payments solutions connected to the practice management system.

InstaMed deployed its Claims and Claim Status solutions, private cloud access, ERA posting, secure swipe devices for each workstation, and proactive customer support to automate posting and reconciliation. As a result, Eastside Pediatrics reduced time spent on claims submission and patient payment processing by 88% (from hours to minutes), cut claim rejections, eliminated paper-related costs, and improved PCI-compliance support.

Eastside Pediatrics

Toni Garland

Office Manager