Case Study: Holly Springs Pediatrics achieves faster patient payments, reduced claim denials and 60 hours/week in admin savings with InstaMed

Practice Collects Payments Faster with Efficient Claims, Remittances and Patient Billing

Holly Springs Pediatrics, a two-doctor practice in Holly Springs, NC, was burdened by slow, manual claims and patient-billing processes that led to inaccurate claims, rising costs, high denial rates and long days in A/R. After spending an entire eight-hour day for three staff to create, review, resubmit and post claims — and lacking eligibility checks and real-time reporting — the practice implemented InstaMed’s Eligibility, Claims, Remittance and Patient Billing solutions to address these issues.

Using InstaMed’s suite, Holly Springs now checks eligibility in seconds, prepares claims in minutes, electronically resubmits denials, posts remittances directly into its practice management system and automates statement printing/mailing with notifications. As a result, InstaMed helped the practice reduce claim denials, save about 60 hours of administrative work per week, shrink end-to-end claims processing to one staffer one hour per day, and accelerate patient payments (typically within three days of mailing).

Holly Springs Pediatrics

Judy Downing

Billing Manager