Case Study: Cornerstone Pediatrics achieves 90% automated patient payment collections with InstaMed

Pediatric Practice Automates 90% of Patient Payment Collections with InstaMed

Cornerstone Pediatrics, a solo pediatric practice in Seguin, Texas, faced rising patient payment responsibility and wanted to implement a billing policy requiring parents to keep a card on file without adding staff overhead or disrupting workflows. To do this they chose InstaMed and its InstaMed Patient Payments solution to securely save cards, automate collections, and integrate with their Office Practicum practice management software.

Using the InstaMed Patient Payments solution integrated with Office Practicum, Cornerstone Pediatrics emails parents after claim adjudication and automatically charges saved cards if payments aren’t made, while offering a patient portal and digital wallet for self-service. InstaMed’s solution enabled over 90% of patient payments to be automated, reduced mailed statements by 98%, cut patient bad debt to 0.03% of revenue, and delivered faster, more reliable collections with minimal staff effort.

Cornerstone Pediatrics