Case Study: Grand Traverse Ophthalmology Clinic achieves 7x increase in patient portal payments with InstaMed

Ophthalmology Clinic Sees 7x Increase in Online Payments with InstaMed

Grand Traverse Ophthalmology Clinic, a three-location practice with seven ophthalmologists and four optometrists, was struggling with slow standalone card terminals and a non-integrated payment vendor that forced staff to manually post and reconcile payments. Seeking a more efficient solution, the clinic turned to InstaMed to improve front-office payment speed and reduce administrative burden.

InstaMed integrated with NextGen Healthcare and the NextGen EDI Patient Portal to enable online, mobile and portal payments that post automatically into the practice system. As a result, Grand Traverse Ophthalmology Clinic saw a 7x increase in payments through the patient portal, reduced staff frustration and administrative time, and faster, simpler reconciliation thanks to InstaMed’s automated posting and seamless NextGen integration.

Grand Traverse Ophthalmology Clinic

Julie Alton

Administrative Assistant