Case Study: Good Samaritan Hospital achieves 25% statement cost savings and 90% faster card processing with InstaMed

Hospital Reduces Costs with Patient Friendly Statements

Good Samaritan Hospital, a community healthcare facility serving Indiana and Illinois, faced unreliable patient-statement delivery and cumbersome, error-prone payment processes that led to patient complaints, unnecessary collections placements and extra administrative work. To address these issues, the hospital selected InstaMed for payment processing and patient billing, after learning InstaMed integrated with their QuadraMed system.

InstaMed implemented its Patient Billing solution, integrated card-swipe devices tied to QuadraMed, address standardization/mail return management, and InstaMed Payment Plans and portal functionality. As a result, Good Samaritan cut patient statement costs by 25%, reduced administrative time to process card payments by 90%, reduced third‑party collections due to missing statements, and automated high-deductible collections—improving payment rates and saving staff time with quick (<20-minute) training on InstaMed.

Good Samaritan Hospital

Laura Grove

Patient Accounts Application Analyst