Case Study: Aspen Valley Hospital achieves a 124% increase in front-office payments with InstaMed

Hospital Increases Front Office Payments by 124% with InstaMed

Aspen Valley Hospital, a Colorado critical access hospital serving over 35,000 patients annually, struggled with slow rented bank terminals, paper receipts and manual reconciliation that required roughly 10 hours per week of back-office work and additional time to manage payment plans. These inefficiencies lowered front-office collections and cash flow. To address this, the hospital turned to InstaMed and its healthcare payment tools, including secure integrated payment devices, the InstaMed Go mobile app and the InstaMed Patient Portal.

InstaMed replaced the paper-based processes with integrated card devices, card-on-file billing and an embedded Patient Portal, enabled bedside and online payments, automated refunds and provided robust reporting. As a result, Aspen Valley increased front-office payments by 124% over five years, raised days cash on hand by 52%, cut administrative time and costs to process payments by 65% over five years, and grew Patient Portal use by 85% in two years — all achieved using InstaMed.

Aspen Valley Hospital

Debby Essex

Director of Admissions