Case Study: Health First Health Plans, Inc. automates 75%+ of premium payments and slashes costs with InstaMed

Health First Health Plans Automates Over 75% of Premium Payments With InstaMed

Health First Health Plans, Inc. faced unsustainable back-office strain as rapid membership growth exposed fragile, paper-based premium collections and varying needs across employer groups, brokers and members — all while heightened security and compliance concerns made reliability essential. To modernize and secure premium billing, Health First partnered with InstaMed and adopted the InstaMed Premium Payments solution.

InstaMed implemented a unified payments platform that enabled saved payment methods, automated monthly collections and expanded electronic channels while Health First retrained staff and added outreach to increase adoption. The result: over 75% of premiums are now collected automatically each month, a >10% reduction in call volume (about $700K saved annually), a 98% member retention rate and a 99% reduction in security and compliance costs.

Health First Health Plans, Inc.

Russ Bradley

Vice President of Operations