Case Study: Fresno Surgical Hospital adds $350K to bottom line with InstaMed integration and automation

Fresno Surgical Hospital Adds $350k to Bottom Line With Integration and Automation

Fresno Surgical Hospital (FSH), a 27‑bed physician‑owned surgical hospital in Fresno, CA serving over 18,000 patients annually, faced increasing patient payment responsibility, limited digital payment options and disparate systems that didn’t integrate with its Meditech host—creating manual data entry, billing confusion and low electronic adoption. To modernize collections and patient communications, FSH engaged InstaMed and its suite of solutions, including InstaMed Estimator, the InstaMed Patient Portal and InstaMed Payment Plans.

InstaMed delivered integrated, automated workflows tied to Meditech—using the Estimator for upfront patient cost conversations, the Patient Portal and card‑on‑file capability for online payments, and Payment Plans for recurring collections—eliminating redundant data entry and improving the patient experience. As a result, FSH added $350k to the bottom line (saved $50k annually through automation and integration and reduced bad debt by $300k annually), increased online payment volume nearly 4x over 18 months (24% of payments in month one), and saw fewer inbound calls and print‑and‑mail statements.

Fresno Surgical Hospital

Bruce Cecil

Chief Financial Officer