Case Study: Columbia Orthopaedic Group boosts revenue by $350K and increases patient payments 151% with InstaMed

Fresno Surgical Hospital Adds $350k to Bottom Line With Integration and Automation

Columbia Orthopaedic Group, a multispecialty orthopaedic practice, was struggling with manual patient-collection workflows and poor integration with its MedEvolve practice management system, which made posting, reconciliation and reporting slow and error-prone and limited online payment options. To modernize collections and meet patient expectations for online payment, the group engaged InstaMed and its integration with MedEvolve (including the InstaMed Patient Portal).

InstaMed implemented an integrated payment platform that automated posting (EOD posting), reconciliation, saved‑card notifications, reporting and online payment plans, allowing staff to collect directly within MedEvolve and patients to pay 24/7. As a result, Columbia Orthopaedic Group saw a 151% increase in patient payment volume, a 5x increase in online payments, improved operational efficiency and roughly $350,000 added to the bottom line after adopting InstaMed.

Columbia Orthopaedic Group

Gene Austin

CEO