Case Study: Canopy Partners achieves a 25% reduction in administrative time and increased patient collections with InstaMed

Estimating Patient Responsibility to Collect More

Canopy Partners, a management service organization serving imaging groups in Greensboro, needed a healthcare-specific way to collect more patient payments after its prior payment processor lacked integration with the Merge billing system and forced staff to manually post payments. Canopy Partners switched to InstaMed for an integrated payments solution to better estimate patient responsibility and streamline patient-facing payment workflows.

InstaMed’s integrated solution (including Eligibility and Estimator, Payment Plans and the Patient Portal) verified eligibility, generated estimates, enabled recurring payments and automatically posted transactions back to Merge, while sending automated patient communications. As a result, InstaMed helped Canopy Partners reduce administrative time and costs to process patient payments by an estimated 25%, improve patient engagement and eliminate manual posting and many back-office collection tasks.

Canopy Partners

Gina Oates

Project Administrator