Case Study: EmergiCare Automates 85% of Payments with InstaMed

EmergiCare Automates 85% of Payments With Seamless Integration From Experity and InstaMed

EmergiCare, an urgent care provider in Southern Colorado with four clinics, faced rising patient balances as high-deductible health plans shifted more payment responsibility to patients. Disparate systems and manual processes slowed collections—front-desk terminals didn’t integrate with Experity, payment plans required extensive staff time, and mailed statements often failed to secure payments—so EmergiCare turned to InstaMed and its Patient Payments solution to address the problem.

InstaMed implemented saved cards on file, automated payment plans, an online patient portal, and seamless integration with Experity, allowing EmergiCare to automatically collect balances and post payments directly to its practice system. With InstaMed, EmergiCare saw a 134% increase in cards saved on file, automated 85% of payment transactions, cut statement costs by 50%, reduced A/R over 90 days by 20%, and decreased posting time by 90%.

EmergiCare

Val Garcia

Business Operations Manager