Case Study: Dallas Nephrology Associates achieves 4x eStatement enrollment with InstaMed Patient Engagement Program

Dallas Nephrology Associates Increases eStatement Enrollment by 4x In Three Months With the InstaMed Patient Engagement Program

Dallas Nephrology Associates (DNA), a national provider with 25 locations and more than 14,000 patients annually, faced rising patient A/R driven by increasing patient responsibility and widespread confusion about bills. To address high collection costs, staff time spent explaining balances, and low digital adoption, DNA partnered with InstaMed and its Patient Engagement Program to modernize patient billing and payments.

InstaMed redesigned DNA’s patient statements, removed tear stubs and return envelopes, and drove patients to an InstaMed Patient Portal offering a secure digital wallet, payment plans and eStatements. Within three months of the InstaMed Patient Engagement Program, DNA realized a 3x increase in online payments, a 4x increase in eStatement enrollment and a 20% reduction in staff time and effort to collect payments.

Dallas Nephrology Associates