Case Study: Charleston ENT Associates achieves streamlined patient collections and increased online payments with InstaMed

Charleston ENT Streamlines Patient Collections With NextGen Healthcare and InstaMed

Charleston ENT Associates, the largest private ENT practice in Charleston, SC, struggled with rising patient payment responsibility and inefficient collections—slow credit card terminals, manual posting, and limited visibility from an outsourced billing service made front‑office collections and reconciliation difficult. To address this, Charleston ENT turned to InstaMed and its InstaMed Patient Payments solution, integrated with NextGen Healthcare, to streamline in‑office and digital payment workflows.

InstaMed’s integrated payments network and Patient Payments features (online portal, eStatements, and InstaMed Payment Plans) enabled Charleston ENT to bring collections back in‑house, post payments automatically to NextGen, and offer new channels for patients to pay. The results were significant: a 69x increase in payment plans, a 27% increase in online payment volume, and a 201% increase in eStatement volume, along with faster in‑office processing and full visibility into patient payment history thanks to InstaMed.

Charleston ENT Associates

Shana McGee

Patient Accounting Supervisor