Case Study: Avail Dermatology achieves 25% increase in collections and 45% more online payments with InstaMed

Avail Dermatology Streamlines Patient Collections With Modernizing Medicine and InstaMed

Avail Dermatology, an 11‑provider dermatology practice near Atlanta, had adopted Modernizing Medicine for practice management but lacked automated, integrated payment processes. The practice relied on slow credit card terminals and manual posting and outbound collection calls, creating time-consuming double‑entry and lengthy patient follow‑up — so Avail Dermatology turned to InstaMed for an integrated payments solution.

InstaMed implemented integrated payments with Modernizing Medicine, deployed secure integrated devices and an omnichannel suite (InstaMed Patient Portal, Payment Plans, Healthcare Bill Payments) so payments post directly into the PM system and reduce manual work. As a result of InstaMed’s solution, Avail Dermatology saw a 45% increase in online payments, a 25% increase in overall collections, and more than 25% of payments collected without staff intervention, saving time and lowering PCI exposure.

Avail Dermatology

Amanda Jackson-Fowler

Director of Revenue Management