Case Study: American Health Network achieves 70 hours/week administrative savings and streamlined patient payments with InstaMed

American Health Network Cuts Costs with Integrated Payments

American Health Network (AHN), Indiana’s largest physician‑owned group practice with more than 70 offices, struggled with manual payment-plan setup and time-consuming daily posting into NextGen Practice Management. To automate collections and streamline workflows, AHN implemented InstaMed’s integrated payments solution, including the NextGen EDI Payment Portal.

InstaMed integrated directly with NextGen to save payment cards on file for automatic collections, provide an online self‑service payment portal, and deliver an End of Day Posting File plus robust reporting to simplify posting and reconciliation. As a result, American Health Network reduced administrative effort by about 70 hours per week (roughly 60 hours from automated plans and 10 hours from automated posting), gained full visibility into payments, and offered patients more convenient payment options.

American Health Network

Barb Hockman

Cash Applications Manager