Case Study: Alabama Medical Group achieves 136% increase in online payments and streamlined patient collections with InstaMed

Alabama Medical Group Transforms the Patient Payment Journey With InstaMed

Alabama Medical Group, the largest independent, physician‑owned multi‑specialty clinic in Mobile, faced rising patient balances from high‑deductible health plans and an overburdened billing operation that relied on paper statements. The practice turned to InstaMed and its patient billing solutions—InstaMed Patient Billing, the InstaMed Patient Portal, and InstaMed Payment Plans—to deliver a more streamlined, omnichannel payment experience for patients and staff.

InstaMed deployed eStatements, an online patient portal with guest and account payments, integrated front‑office kiosks, and automated payment plans, reducing call volume and paper mailings while speeding reconciliation. The results: a 136% increase in online payments (now 10% of all patient payments), a 174% increase in payment‑plan transactions, and notable operational gains for Alabama Medical Group’s billing team (fewer outreach tasks and faster end‑of‑day processes).

Alabama Medical Group

Kristyn Ford

Executive Assistant