Case Study: Chemist Warehouse achieves 85% uplift in online conversions with Insider web push

Chemist Warehouse increases conversion rate by 85% with web push notifications

Chemist Warehouse, Australia’s largest pharmacy retailer with over 300 stores, wanted a new digital channel to engage customers and mirror the promotional feel of its physical brochure offers online. The company turned to Insider and its web push technology to increase digital traffic and boost conversions.

Insider implemented its Growth Management Platform web push product in less than a week, with support from its Sydney team. In the first month, Chemist Warehouse reported an 85% uplift in online conversions, along with a substantial increase in digital revenue and improved loyalty through personalized, automated messaging.

Chemist Warehouse

Paco Albie

Digital Performance and Experience Manager