Case Study: Avis saves 39% in customer support costs with Insider’s AI-powered WhatsApp CX

Avis saves 39% in customer support costs with Insider

Avis, a leading global car rental company, faced the challenge of meeting evolving digital communication expectations and enhancing customer service interactions efficiently. They partnered with the vendor Insider to leverage its AI native platform and AI Virtual Assistant solution to address these needs.

Insider implemented an AI-powered digital assistant for Avis on the WhatsApp Business API. This assistant was trained to handle a wide range of customer inquiries, providing contextual and personalized responses. The solution led to significant results: 70% of inquiries are now handled by the digital assistant, which maintains an 85% accurate comprehension and response rate. Most notably, Insider's solution helped Avis achieve 39% savings in customer support costs within one year.

Avis