Case Study: The Melting Pot improves guest experience and boosts speed of service with InMoment

The Melting Pot boosts speed of service 47% with InMoment

The Melting Pot, a fondue restaurant chain with over 105 locations, sought a better way to understand its guests after relying on anecdotal employee insights and mystery shopper programs. To gain a more comprehensive view of the guest experience, the company partnered with vendor InMoment to launch a guest feedback platform.

Using InMoment's platform and its text analytics to surface trends in unstructured data, The Melting Pot gained actionable intelligence to improve operations. This led to a 47% increase in its speed of service metric within four months and significantly reduced the time and risk associated with introducing new menu items. InMoment provided the brand with an unprecedented ability to listen and take action on guest feedback.

The Melting Pot