Case Study: Hyundai achieves 500% more online service bookings with InMoment

Hyundai boosts online service bookings 500% with InMoment

Hyundai Australia partnered with InMoment to analyze its customer service experience and identify key pain points. The challenge was a cumbersome, phone-only booking system for service appointments, which created bottlenecks and delays for customers at its service centers, representing a significant missed opportunity.

InMoment's analysis revealed customers wanted a self-service option, leading to the creation of an online booking tool with transparent pricing. This solution resulted in a 500% increase in monthly online bookings. Furthermore, InMoment helped Hyundai identify staff behavior as a key experience driver, leading to new training programs to ensure every encounter is friendly, helpful, and efficient.

Hyundai