Case Study: Western Union achieves a scalable global data platform and personalized digital experiences with Informatica Big Data Edition

Western Union built a data platform based on Hadoop and Informatica Big Data Edition

Western Union, a 160‑year‑old global money‑transfer company operating in 200+ countries and handling hundreds of millions of transactions annually, needed to evolve its business amid growing competition by expanding digital products, omni‑channel services and personalized customer experiences. In 2013 the company averaged more than 29 transactions per second, generating large volumes of structured and unstructured data from legacy, mobile and online sources that had to be integrated and scaled cost‑effectively to support analytics and predictive modeling.

To address this, Western Union built a global data platform using Cloudera Hadoop and Informatica Big Data Edition, with Informatica professional services, support and address verification. As one of the early global adopters of Hadoop at scale, the platform enabled scalable access, storage and processing, empowered data scientists to run statistical and predictive analyses, and supported the company’s digital, web and mobile expansion and personalization initiatives.

Western Union

Hikmet Ersek

CEO