Case Study: Vero achieves 16x ROI with Infobip omnichannel engagement

Vero achieves 16x ROI with Infobip

Vero, a Brazilian telecommunications company, faced the challenge of managing siloed customer communications across traditional channels like email and SMS, which limited visibility and hindered scalable digital engagement as the company expanded. To address this, Vero partnered with Infobip to implement its omnichannel communications platform and unify its customer journey.

Infobip's solution involved streamlining engagement with WhatsApp automation and AI orchestration, digitalizing key touchpoints from billing to marketing. This provided a 16x return on investment for Vero, an estimated R$ 500,000 in annual savings, and a 194% increase in debt collection returns, significantly improving efficiency and customer outcomes.

Vero