Case Study: Tipsy Elves scales support 5x and maintains 92% CSAT with Influx

Tipsy Elves scales support by 5x with Influx and maintains 92% CSAT

Tipsy Elves, an eCommerce holiday apparel company, faced the challenge of scaling its customer support to handle extreme seasonal peaks, particularly during the Q4 holiday period. They needed a flexible, high-quality solution to manage increased volume without sacrificing customer satisfaction. They partnered with Influx for eCommerce customer support.

Influx provided a scalable team of agents that grew from one dedicated agent year-round to 10-15 during peak season, handling voice, chat, and email. The solution delivered exceptional results, including a 92% customer satisfaction score (CSAT) and achieving zero escalations or call transfers. This partnership allowed Tipsy Elves to successfully scale its support by 5x during its busiest season.

Tipsy Elves