Case Study: Suntransfers achieves 24/7 multilingual customer support and faster response times with Influx

Suntransfers delivers 24/7 multilingual support with Influx and keeps live chat responses under 1 minute

Suntransfers, a leading online provider of private airport transfer services, faced significant challenges scaling its 24/7 multilingual customer support to meet global demand while managing operational overhead. Their need for fast resolutions, scalability during peak travel seasons, and a reduction in internal staff management led them to partner with Influx for a customer support solution.

Influx provided a fully managed, flexible team that scaled to handle email, live chat, and voice support. The solution delivered measurable results, including a one-minute first response time on live chat and handling over 13,000 emails and 8,000 calls monthly. This partnership with Influx allowed Suntransfers to improve operational efficiency and maintain a high level of service, contributing to their 4.2 TrustScore and 77% five-star review rate.

Suntransfers