Case Study: Sendle resolves 27,000+ conversations per month with Influx

Sendle resolves 27,000+ conversations per month with Influx

Sendle, a sustainable parcel delivery service for small businesses, faced the challenge of managing high customer support volume driven by their rapid growth and reliance on word-of-mouth referrals. They partnered with the vendor Influx to implement a flexible, multi-tier support solution to ensure a superior customer experience.

Influx provided Sendle with a dedicated team of 10 agents that successfully resolves over 27,000 customer conversations per month. The solution from Influx proved highly scalable, allowing the team to double in size within a single month to handle seasonal bursts. This partnership resulted in fast, one-hour response times and provided Sendle with the flexibility to have their internal team focus on more complex enquiries.

Sendle