Case Study: Saturn clears 15,600+ tickets and scales 24/7 support with Influx

Saturn resolves 15,600+ tickets with Influx

Saturn, a time-based social network and calendar app for high school students, came to vendor Influx experiencing significant growing pains as its user base expanded. The company needed a support solution that would free up its internal core team to focus on product development and workflow expansion, rather than managing a large backlog of customer inquiries.

Influx implemented a fully managed support team, scaling from 5 to 22 agents to provide 24/7 coverage via SMS and in-app messaging. The Influx team successfully resolved a backlog of over 15,600 tickets and assisted Saturn in transitioning to the Zendesk help desk platform. This solution allowed Saturn's core team to refocus on long-term work and app development, enabling continued growth.

Saturn