Case Study: ResetSmile clears support backlog and handles call spikes with Influx

ResetSmile resolves 100% of missed calls with Influx

ResetSmile, a provider of removable tooth replacement devices, faced operational challenges due to unexpected call volume spikes, a backlog of stalled cases, and the need for patient voice support for its elderly customer base. Their limited staffing and coverage hours were unable to handle these pressures, creating bottlenecks. To address this, they partnered with Influx for a proactive, voice-centric support solution.

Influx deployed a remote team to handle live calls, voicemail, and outbound follow-ups using ResetSmile's existing tooling. The solution successfully absorbed a surge of 160 calls per day with 100% missed-call recovery and proactively cleared the backlog by guiding customers through missing documentation over the phone. This partnership with Influx provided ResetSmile with the operational stability to scale while maintaining its warm, patient brand identity.

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