Case Study: Manly Bands achieves two-minute live chat response times with Influx

Manly Bands achieves 2-minute live chat response times with Influx

Manly Bands, a company helping men find unique wedding bands, faced a challenge scaling their business as the founders were personally handling all customer inquiries. This made it difficult to maintain their desired 2-3 hour response time for customers during the stressful wedding planning process. They turned to the vendor Influx for its Support as a Service solution to provide 24/7 multichannel support.

By implementing Influx, Manly Bands gained a team of 13 agents providing 24/7 email and live chat coverage. The solution delivered exceptional results, including a two-minute first response time for live chat and over 4,000 responses handled per month. This partnership allowed the company to continue growing, with much of its new business driven by positive customer referrals and rave reviews about the support experience.

Manly Bands