Case Study: Linktree achieves 93% CSAT and fast global support with Influx

Linktree achieves 93% CSAT with Influx

Linktree, a rapidly scaling tech company with 2.8 million subscribers, faced the challenge of providing 24/7 customer support to its global user base. Their internal team could not cover all time zones, and they needed a quality extension to help them achieve their goal of a 24-hour response time and reaching inbox zero. To solve this, they partnered with vendor Influx for a full customer support solution.

Influx established a fully managed, 24/7 global team of 26 agents and 3 team leads to serve as an extension of Linktree's internal support. This solution provided multi-language support and comprehensive coverage, achieving all of Linktree's key performance indicators. The results were exceptional, including a 93% customer satisfaction score for escalated tickets, a 10-minute first response time for paid accounts, and achieving the goal of inbox zero for all users.

Linktree