Case Study: Light My Bricks achieves 95%+ CSAT and 5-star reviews with Influx

Light My Bricks earns over 92% 5-star reviews with Influx

Light My Bricks, an Australian eCommerce company specializing in LEGO® lighting kits, faced significant customer support challenges. They needed a trusted partner to manage global support, ensure rapid response times, handle new product releases, and maintain their high-quality service standards after their internal agent departed. To meet these needs, they partnered with Influx for its Support as a Service solution.

Influx provided a flexible team of six agents offering 16/7 email and live chat coverage. This solution included comprehensive management, training, and reporting. The results were exceptional, with the team achieving a CSAT score above 95%, a live chat first response time under two minutes, and an email response time under four hours. These efforts contributed to Light My Bricks earning a 4.7 TrustScore on Trustpilot, with over 92% of their reviews being 5 stars.

Light My Bricks