Case Study: Brand Access achieves 95%+ CSAT for 8,500+ monthly tickets with Influx

Brand Access delivers 95%+ CSAT for 8,500+ tickets per month with Influx

Brand Access, a brand expansion agency, needed a customer support partner to handle the high volume of tickets for one of their client’s eCommerce stores. They partnered with Influx to provide expert customer experience management for this critical aspect of their business.

Influx implemented a solution with six dedicated agents per client, providing US coverage from two regions for eight hours a day, seven days a week. The results were exceptional, with the Influx team achieving a customer satisfaction score of over 95% while handling more than 8,500 tickets per month.

Brand Access