Case Study: Blenders Eyewear scales global customer support with Influx

Blenders Eyewear handles 20,000+ peak tickets with Influx

Blenders Eyewear, a global sunglasses brand, faced the challenge of scaling its customer experience to meet worldwide demand, especially during high-volume sales events. They needed a cost-efficient solution that could immediately resolve a backlog of over 3,000 tickets, provide 24/7 global coverage, and maintain their energetic brand voice. This led them to partner with Influx for customer support services.

Influx implemented a hybrid support model with a dedicated team of 16 full-time agents and 14 flex agents for surge periods. This solution provided Blenders with 24/7 coverage and the capacity to manage over 20,000 tickets during seasonal peaks. The results for the customer included a 94% CSAT rating, an average response time of under two hours, and Influx handling 86% of their total tickets.

Blenders Eyewear