Case Study: Biteable achieves 24/7 support with 2-minute resolution times and 90% CSAT with Influx

Biteable delivers 24/7 support with 2-minute resolution time using Influx

Biteable, a video creation platform with over 4 million users, needed a trusted partner to provide 24/7 customer support. Their support manager was handling all tickets alone and required a solution that could operate autonomously and scale with their seasonal changes in demand. They approached Influx for its Support as a Service offering.

Influx implemented a dedicated team that grew to include 8 agents and 3 team leaders across three regions, providing 24/7 coverage. This solution delivered an average resolution time of just two minutes and achieved a 90% customer satisfaction score. The Influx team autonomously handles thousands of conversations per month, allowing Biteable's internal staff to focus on other responsibilities.

Biteable