Case Study: Bearpaw handles 2x seasonal support spikes with Influx

Bearpaw handles 2x seasonal ticket spikes with Influx and 91% CSAT

Bearpaw, an outdoor lifestyle brand, sought to build a more personalized customer support operation that felt in-house after previously working with an agency that wasn't fully connected to their internal team. They partnered with Influx to create a dedicated team of CX experts.

Influx built a team of dedicated agents providing email, live chat, and voice support. This solution handles 100% of Bearpaw's customer support, achieving a 91% CSAT score and successfully managing seasonal ticket spikes that double from 1,600 to 3,500 tickets per month.

Bearpaw