Case Study: Asana Rebel scales 100% multilingual customer support with Influx

Asana Rebel handles 100% customer support in 6 languages with Influx

Asana Rebel, a popular healthy lifestyle app, experienced a massive surge in growth in 2020 that saw its monthly support tickets increase from 1,000 to over 8,000. This rapid scaling created a challenge in managing customer support across multiple platforms and languages. The company initially sought a solution from vendor Influx to provide weekend English support as an extension to its internal team.

Influx implemented a dedicated team of eight agents to handle 100% of Asana Rebel's multi-channel customer support. This solution provided coverage across seven different platforms and managed inquiries in six languages. The results were significant, with the Influx team resolving over 8,000 support tickets per month with a 24-hour response time, seamlessly supporting the company's growth while maintaining high-quality service.

Asana Rebel