Case Study: AnimalHouse Fitness maintains inbox zero with Influx

AnimalHouse Fitness maintains inbox zero and resolves 3,000+ tickets per month with Influx

AnimalHouse Fitness, a developer of innovative fitness solutions, faced a challenge in managing their growing volume of daily customer inquiries across email and social media, which was being handled by its two founders. They turned to Influx for a customer support partner to efficiently manage tickets, returns, and FAQs using services like Gorgias.

The solution from Influx involved building a scalable operation with a dedicated team of three digital agents. This team successfully maintains inbox zero, resolves over 3000 tickets per month, and achieves an average first response time of under 12 hours while perfectly matching the brand's tone.

AnimalHouse Fitness