Case Study: AKKO achieves after-hours support for 142% ticket spikes with Influx

AKKO handles 142% ticket spikes with Influx

AKKO, a platform for modern device insurance solutions, faced a challenge during a high-growth phase where they needed to scale their after-hours customer support to handle significant increases in ticket volume via live chat and email. They partnered with Influx to extend their coverage outside of normal business hours and improve response times.

Influx first provided an after-hours support solution via its Support as a Service model. As AKKO's ticket volumes spiked by up to 142%, Influx transitioned them to a team of dedicated agents. This solution delivered perfect brand match with a friendly tone and contributed to AKKO's 4.6 Trustpilot rating, allowing their in-house team to focus on business growth while maintaining top-tier customer support.

AKKO