Case Study: 99designs by Vista builds a consistent remote support team with Influx

99designs by Vista cuts first response time by 17% with Influx

99designs by Vista, a global graphic design marketplace, needed assistance building a remote support team and clearing a significant backlog of 1,000 tickets. They partnered with the vendor Influx to find a solution for scaling their customer support operations while maintaining quality.

Influx implemented a dedicated team of remote agents, which grew to 10 agents and a CX manager providing multi-channel support. This solution resulted in a 17% reduction in first response time and the team now handles over 2,900 conversations per month. According to 99designs, Influx delivered a top-notch remote solution that helped build one CX team with consistent culture, standards, and performance.

99designs by Vista