Case Study: Interos achieves scalable onboarding and stronger employee engagement with Influitive

The Road to Operational Stability and Resilience Runs Through Customer and Employee Advocacy

Interos, a hyper-growth supply chain risk management company, needed a way to scale personalized customer onboarding and employee communication as its team and customer base rapidly expanded. Its high-touch, manual approach was hard to sustain, especially during remote work, which created information silos and made it difficult to support customers consistently. Interos turned to Influitive to help solve these challenges.

Using Influitive, Interos built separate employee and customer advocate communities to centralize information, automate onboarding and training, and drive advocacy activities like case studies and references. The employee community reached 70% adoption within two weeks of launch, with 235 of 250 employees joining and 187 actively engaged by November 2021. The customer community added a structured, scalable training experience that helps Interos deliver consistent onboarding and updates without hiring a large CSM team, while improving operational stability and resilience.

Interos

Chelsea Keefe

Solutions Consultant