Case Study: Uberflip achieves 80% onboarding activity completion with Influitive's AdvocateHub

How Uberflip Gets New Customers To Complete 80% Of Their Onboarding Activities Via A Fun, Interactive Experience

Uberflip, a cloud-based content experience platform, needed a faster, more engaging way to get new customers to realize value during onboarding so they’d stick around and become brand advocates. Their challenge was turning onboarding content into a timely, trackable experience that accelerates product adoption and deepens customer relationships.

They built the Launch Zone Experience inside their A-List advocate program, using sequential interactive challenges, points, rewards, mailed welcome kits and team incentives to make onboarding fun and measurable. In six months the program drove more than 30 full onboardings, delivered an 80% completion rate across 19 challenges, produced an NPS of 71 among advocates and even helped win back a customer — accelerating time-to-value and seeding long-term advocacy.

Uberflip

Alana Merdzan

Customer Marketing Specialist