Case Study: Clinicient achieves $1M in pipeline and builds a thriving customer community with Influitive

How Clinicient Turned $1k Into $1m in Pipeline and Built a Customer Community Like No Other

Clinicient, led by product marketer Nick Chambers, faced a common but tough challenge: how to turn strong customer satisfaction into measurable growth with a tiny budget. Chambers wanted to virtualize the value of regional customer events into an always-on community but needed to prove ROI and rally cross-department funding to build the platform.

They started with a $1,000 NPS-driven campaign offering $25 incentives for reviews, which generated roughly $1M in pipeline and about $172K in attributed closed/won business. That proof enabled a company-wide effort to build the Empower Community with Influitive AdvocateHub—featuring discussions, a knowledge base, real-time exchange, resources and an advocate program—which grew to 14,500+ users, 134% growth, 270K+ pageviews, a 4:28 average session and 73% return rate; the Advocate LAB logged 2,000+ challenges, 300+ advocates, 19 referrals and helped drive further pipeline and a double-digit lift in NPS.

Clinicient

Nick Chambers

Product Marketing