Case Study: isolved achieves greater brand reach and advocacy with Influitive

Elevating Employee and Customer Advocacy with PostBeyond and Influitive

isolved, a people-first human capital management company, wanted to strengthen advocacy after its rebrand and consolidation by building more social proof, expanding brand reach, and giving employees and customers a stronger voice. To support its employee and customer advocacy goals, isolved first adopted PostBeyond for employee advocacy and then turned to Influitive for a formal customer advocacy program.

Influitive helped isolved launch its People Heroes customer community, replacing ad hoc spreadsheet tracking with a structured, community-driven program built around targeted challenges and peer support. The result was faster response times, a better customer experience, and a more scalable advocacy engine that complemented employee advocacy; combined with PostBeyond, isolved reported 5.9 million in increased reach, more than $313,000 in earned media value, and 21,000+ clickthroughs.

isolved

Amberly Dressler

Vice President of Brand & Customer Marketing