Case Study: A Multinational BFSI Company achieves 30% Q-o-Q retention increase and 5% annual engagement uplift with inFeedo's Amber

With Amber, this global financial services giant scale up organisation-wide Engagement score by 5% Each Year

Multinational BFSI Company, a global financial services firm (HQ: Toronto, 3,155 employees), faced the challenge of scaling organization-wide employee engagement while capturing the true pulse of its workforce and reducing an overloaded HRBP function burdened by manual feedback collection. To address this, the company partnered with inFeedo and deployed Amber, inFeedo’s employee engagement platform.

inFeedo’s Amber delivered targeted, tenure-specific outreach and automated engagement chats, driving measurable impact: an organization engagement score of 4.3/5 with ~5% annual gains since 2019, a 6% year‑on‑year increase in engagement chat response rates, a 30% quarter‑on‑quarter improvement in retention in 2021, and roughly 50% of an HRBP’s time saved by eliminating manual feedback processes.