Case Study: Tiket.com achieves AI-powered employee listening and proactive retention with inFeedo Amber

tiket.com replaces spreadsheets with inFeedo for 1,300+ employees

Tiket.com, a major online travel agency in Indonesia, faced significant challenges with disconnected employee data spread across multiple manual spreadsheets. This created data silos, caused survey fatigue, and made it difficult for the HR team to gain a unified view of employee sentiment or take actionable steps. To address this, they partnered with the vendor inFeedo to implement its AI-powered product, Amber.

By deploying Amber, inFeedo provided Tiket.com with a single platform for real-time employee listening and intelligent sentiment analysis. The solution automated manual tracking, prioritized at-risk top talent through its watchlist feature, and generated AI-driven action plans. This allowed Tiket.com to proactively address employee concerns, leading to improved retention and a more tangible employee experience for its 1,300+ employees.

Tiket.com