Case Study: PUMA achieves 91% positive impact on employee experience with inFeedo's Amber

Puma captures & acts on employee feedback using Amber, sees positive impact across 91% factors affecting employee experience

PUMA, a 253‑person consumer products manufacturer based in Bangalore, engaged inFeedo to address gaps in its employee listening programs. Static engagement surveys weren’t capturing the dynamic nature of employee sentiment, and PUMA wanted quick actionables (within 90 days), ways to measure HiPo success and L&D impact, and automated daily/fortnightly reporting for HRBPs — so they adopted inFeedo’s Amber engagement bot.

inFeedo’s Amber provided continuous, conversational listening and automated reporting, surfacing why employees were unhappy or at risk and enabling targeted interventions. The deployment drove measurable improvements: 91% of experience drivers saw a positive impact, a 92% employee response rate, a 24% increase in positive sentiment around communication and action on feedback, a 63% rise in constructive feedback shared and acted upon, and an overall org mood of 4.3/5 — while enabling measurement of cohort/manager trainings and HiPo retention.

PUMA

Manisha Agarwal

Head - Human Resources