Case Study: Petrotec increases trust and transparency and saves 93% of at-risk employees with inFeedo's Amber engagement bot

Petrotec increases trust & transparency in the organization with the help of an engagement bot that captures the voice of their employees

Petrotec, a Doha-based oil and gas employer of 600+ people, faced rising people-management complexity as headcount grew ~15% year-over-year across multiple locations. The company needed a single, transparent platform to build trust and accessibility so a multicultural workforce could safely voice concerns. To address this, Petrotec partnered with inFeedo and deployed Amber, an intelligent employee engagement bot.

inFeedo’s Amber delivers daily sentiment reports to HR, serves as the CHRO’s assistant to encourage upward feedback, and enables regular, targeted follow-ups based on employee input. The solution produced measurable gains: a 77% response rate, a 4.0 organizational mood score (out of 5), and 93% of at-risk employees retained through proactive outreach, while feeding data-driven 360° feedback and customized performance and development initiatives.

Petrotec

Krishnan Narayanan

Head of Human Resources