Case Study: India Infoline achieves 13% lower attrition and improved retention with inFeedo’s Amber engagement bot

India Infoline connects with 19000+ employees across 1000+ locations & multiple business units with an engagement bot

India Infoline (IIFL), a Mumbai-based BFSI firm with 19,000 employees across 1,000+ locations, faced difficulty connecting in real time, getting constructive feedback, and capturing diverse workforce expectations. To tackle this, they engaged inFeedo and deployed Amber, an intelligent engagement bot, to reach employees (including those without dedicated mail IDs) via FB Workplace and provide continuous touchpoints throughout the employee lifecycle.

inFeedo’s Amber provided chat-based outreach, real-time daily dashboard updates to HRBPs, and focused cohort monitoring with a two-day action SLA for highlighted cases. The solution helped reduce attrition by 13%, predicted 10% of disengagement cases, delivered a 70% retention rate from highlighted cases and achieved a 4.06/5 organizational mood score, demonstrating measurable improvement in engagement and retention.

India Infoline

Shruti Wali

Lead - Employee Engagement, Diversity & Inclusion