Case Study: Finastra achieves 50% reduction in attrition and 13% engagement uplift with inFeedo's AI bot Amber

How Geetha Thiagarajan, Head HR, Reinvents Employee Engagement with an AI Bot

Finastra, led by Head of HR Geetha Thiagarajan, faced the common HR challenge of spending far more time collecting and analyzing feedback than on actual engagement — with impersonal company surveys, high regrettable attrition costs (~$49M/year), backfill costs (~$4,000 per hire) and large spans of control per HRBP. To address this, Finastra partnered with inFeedo and deployed its AI-driven employee engagement chatbot, Amber, to capture timely, empathetic sentiment and make feedback actionable.

inFeedo’s Amber delivered tailored, conversational surveys and a “People to Meet” function to identify and proactively engage at‑risk employees, freeing HRBPs to focus on engagement rather than data wrangling. The solution helped cut attrition by half and drove a 13% increase in organization-wide mood scores, yielding significant cost savings and more effective, targeted engagement programs for Finastra.

Finastra

Geetha Thiagarajan

Head of HR