Case Study: Evalueserve builds an employee-first culture and boosts retention with inFeedo's Amber

How Bhavana Kandari, VP-HR at Evalueserve, Built Employee-First Culture with an Engagement Chatbot

Evalueserve faced a scaling challenge: when Bhavana Kandari, VP-HR, grew the company from about 500 to over 4,000 employees across the Americas, Europe and the Middle East, traditional annual surveys were too infrequent and impersonal to track sentiment and enable timely follow-up. To modernize engagement, Evalueserve partnered with inFeedo and deployed its employee engagement chatbot, Amber.

inFeedo’s Amber provided real-time sentiment tracking and actionable workflows—features like the People to Meet tab to highlight risk cases, confidential (but follow-up-friendly) responses, and an Anonymous Bot for serious concerns—so HR could proactively engage employees. The inFeedo solution helped Evalueserve rapidly identify and address issues, boosting retention and overall employee experience and delivering measurable financial upside from improved engagement.

Evalueserve

Bhavana Kandari

Vice President Human Resources